I read the article “Bus troubles plague holiday travellers” in the Jan. 16 edition of your paper.
Although I do not travel often with Greyhound, I do use them for shipping quite often. Upon reading the article I was very surprised to hear just how disorganized and careless the company appeared to have been over such a crucial and busy time of the year.
I would like to say that I was at the Salmon Arm Greyhound depot on Dec. 18 and saw a sign posted on the door saying they would be closed on Tuesday and Wednesday Dec. 25 and 26. This means Greyhound knew ahead of time they would be closed. I understand that if a ticket was pre- purchased online, people would not see this, However, if it was pre-purchased in the depot, they should have been told this. When Greyhound cancelled the Kelowna to Salmon Arm trip for road conditions, they should have considered people with tickets and made sure that franchise owners would have the doors open so these people would have had a warm place to wait and be updated on the cancellations. Is Greyhound so big that they just don’t care?
I feel bad that these people had to go through such torment to be with their loved ones.
This was a great article and hope you do a follow- up with Greyhound.