City survey format slow, difficult to complete

The City of Salmon Arm Residents Survey was not designed for busy people or people without access to a computer.

The City of Salmon Arm Residents Survey was not designed for busy people or people without access to a computer.

The promised 20 to 25 minute limit for filling it out did not include the time necessary to review the voluminous Official Community Plan online, generate survey responses and then complete the comment sections, which were the most meaningful part of the survey form.

Due to computer glitches and survey time constraints, my responses were often erased before I’d completed the survey.

I’m wondering how many residents gave up and/or made a special trip to city hall for a hard copy and to refer to the OCP in hard copy form in situ. Many working people would not be able to manage the latter due to city hall closing at 4 p.m.

I do hope mayor and council won’t make flash decisions about matters crucial to the present and future of Salmon Arm with the excuse that “Residents had a chance to state their views on the survey form, but so few responded that we (council) had to go ahead and act accordingly on matters covered under the survey’s goal headings.”

Next time, if there is a next time, I would suggest renting the rec centre and having councillors and others who designed the survey walk residents through it and be willing to answer questions or quote from the OCP along the way.

 

Judith Benson

Salmon Arm Observer

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