According to Stats Can, in just eight years, one out of four people in Vernon will be a senior. And if you are a business owner who takes the needs and preferences of an aging demographic into consideration, you could do very well.
If your business gains an interest among seniors, you will attract more customers and this translates into higher sales.
The North Okanagan Employment Enhancement Society is holding a workshop to teach business owners and their staff how to respectfully serve customers with mobility concerns and vision/hearing impairments.
At the three-hour WorldHost Customers With Disabilities workshop, you can expect to learn appropriate language and techniques for serving customers with unique needs. Participants will also become aware of their own feelings and misconceptions about disabilities.
The Customers with Disabilities workshop teaches valuable skills that will benefit any front-line service professional including hotel, restaurant and retail management and employees. It takes place Sept. 14, from 9 a.m. to noon at NOEES (102-3201 30th St., Vernon). The cost to attend is $65. To register, visit www.noees.com or phone 250-545-0585.