The benefits of the crisis line

A letter writer appeals for volunteers to the Fraser Health Crisis Line. - Leader file photo
A letter writer appeals for volunteers to the Fraser Health Crisis Line.
— image credit: Leader file photo

I am writing today to tell you about the Fraser Health Crisis Line.

We are the busiest crisis line in the province and I’m proud to say that our lines (which include 1-800-SUICIDE and 310 Mental Health Support) are answered by volunteer call takers more than 90 per cent of the time.

Our crisis line serves the entire Fraser Health region.

As the demand on our much-needed services increases in the community, we, in turn, are in constant need of more volunteers in order to ensure the crisis line maintains its 24/7/365 coverage.

Many people report that their crisis line volunteer experience has significantly helped them reach their educational and/or career aspirations, including acceptance into graduate programs.

Volunteers also tell us that they find the crisis line to be a rewarding and fulfilling experience, as they truly are making a difference.

Options Community Services currently operates more than 80 programs and projects, employs approximately 400 people and as many as 300 volunteers.

Because our program is part of a larger agency, we have many things to offer our volunteers, including opportunity for employment.

The Fraser Health Crisis Line is currently recruiting volunteers to provide assistance to people in the region who are experiencing emotional distress.

No previous experience is needed as extensive training and ongoing support is provided.

If you are interested in learning more about this challenging and rewarding opportunity, visit our website at www.options.bc.ca and follow the link for the crisis line.

The next training starts soon.


Lisa Bolour

Program Coordinator

Fraser Health Crisis Line

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