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BC Hydro ignores repeated requests to explain sky-high bill
Editor: I am sending this to you hoping that it will be printed, as the public needs to know how a big corporation as BC Hydro just doesn’t care about its customers.
We moved into this residence in Brookswood in October, 2013. We did not receive our first hydro bill, and BC Hydro disconnected our service in November. We never received any notice.
When this happened, we paid it right away for the amount of $565 (for just over a month of service). I thought that was quite high for a month of service, but as we had just moved in, we thought we will see what the next bill will be.
I received the next bill on Jan. 20. It was for service from Nov. 13, 2013 to Jan. 13, 2014. This bill is for $1,058.81, and is due Feb. 6.
I called BC Hydro and asked why it was so high! This is a three-bedroom rancher, there is no dishwasher, I wash all our laundry in cold water, only have the heat turned on slightly in my baby’s room and the living room. I turn off all lights. Hydro said that is what it is.
I told them my last residence was larger, with three floors, a basement suite and coach house, three washers and dryers, three dishwashers, all on the same hydro account and never was the bill even close to this.
I have asked them to come and check it and they have said no. I was told there is a new hydro meter here and that is the situation.
They have basically refused to come and investigate this situation. It is like maybe someone has hooked up to our power.
There is no way on this earth that the hydro can be that much for a small rancher home, with only two adults and one baby living in it. They have said every time I have called that basically they would not come and check it and I should just pay the bill.
I just can’t see such a small house costing that much. They can see the amount and are not even concerned. Why?
Why such a small place is consuming so much electricity? The landlord told us before we moved in that that hydro is usually about $170 per month. What has happened to make the cost $565 a month?
Is the meter faulty? Is someone using our hydro? Why don’t they care?
This is just not right. Such a large corporation will not even concern itself with this outrageous amount.
We are a young couple with baby, and we want the public to know about BC Hydro’s attitude and response.
Please withhold our names because we do not want to get our power cut off again.