Telus trouble in the hinterland
We are a retired elderly couple living in the rural area known as Meadow Creek in the Lardeau Valley.
Our phone is a vital safety service for us. In the case of an emergency it is a long distance to our neighbours. We need to be able to use the phone.
At Christmas time our phone quit working. My daughter and wife went by car to our local store. They phoned from there for repair service. The Telus response was to tell them repairs would be made on January 15, almost a month without service.
We were contacted by Telus in January to move the date for repair for another month to February l3. Note we have no cell service in this area.
My question to you: Does the CRTC sanction this type of behaviour from the monopoly for safety service when it’s their equipment that failed?
When I operated a cablevision service, equipment failure required an immediate response. Are the rules different for Telus?
Is this poor service designed to have people move to urban centres so the government can have more control over them?