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Richmond Hospital’s Emergency Department is always here
Have you ever had to go the Emergency Department at Richmond Hospital?
For most, if not all patients and family members, it’s often an anxious experience filled with uncertainty. And depending on the severity of other cases requiring care, waiting to be seen can compound those feelings. While a visit to Emergency may be difficult, we all know how important and reassuring it is to all of us to have an Emergency Department right here so close to home.
Richmond Hospital’s Emergency Department currently experiences nearly 50,000 patient visits per year. For many, our Emergency Department is the front door to the hospital, an entry point leading to many other areas in the hospital responsible for life-saving care, diagnostic imaging, tests, surgeries, rehabilitation or a return to other areas of care available in the community.
Thanks to help from donors, the Emergency Department has seen tremendous advancements in recent years with improvements to facilities to provide more space, greater comfort and much needed medical equipment. Other improvements have come from the medical teams themselves. I would like to introduce to you Claude Stang, who is the director of Critical Care, Emergency, Medicine Services and Patient Flow.
He shares with us that the Emergency Department recently introduced an initiative to improve care. The name of the initiative is quite apt: “Always Here.” Claude is a registered nurse with 20 years of experience in emergency, critical care, nursing education and leadership.
“Here in Richmond we have a safe hospital with excellent staff to serve the community and we are always looking for new ways to approach challenges. Ultimately it’s our goal to ensure that all the decisions we make are as patient-centered as they possibly can be. ‘Always Here’ is a commitment to the public that we are here for them.
A lot of my focus is on inspiring the care teams to do the best work they can do, always looking at ways to raise the bar and standard of care so the public sees us as the best community hospital around and one you would want to go when you need to,” says Stang.
“One of the main focal points for the Emergency Department has been involving the patient more in understanding their illness, in decision-making, and ensuring the visit is as positive as it possibly can be,” says Stang. “For our staff, among other things, this means being aware of those events in the patient visit that should always be present – providing comfort, including the family, taking time to listen, to name a few. It’s a way to focus and continually refocus our efforts on the patient.”
The initiative is already making an impact, Stang notes. Patient satisfaction with Emergency services in Richmond now stands at around 92%. “We have achieved a lot in terms of wait times—cut by half, in fact, all at a time when we are seeing a higher number of visits per day” he says. And while the team is expecting a busy winter ahead, he notes the Emergency Department makes it a priority to focus on the quality of care and the timeliness of care delivered in Emergency.
“We want to ensure the experience is the best it can be at a difficult time for patients and families,” says Stang.
Natalie D. Meixner is president and CEO of Richmond Hospital Foundation. See www.richmondhospitalfoundation.com for info.