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Ombudsperson Office to take complaints in Burnaby Oct. 18
Got a problem with an arm of the provincial or municipal government?
Staff from the B.C. Ombudsperson Office will be in Burnaby on Oct. 18 to talk to you in person and receive an official complaint.
The Ombudsperson is an independent officer of the legislature charged with impartially investigating complaints to make sure provincial and local public agencies treat the people they serve fairly and reasonably.
Last year, the Ombudsperson Office responded to almost 7,500 inquiries and complaints and completed 1,900 early resolutions or investigations.
Among its successes included helping a senior get dental coverage from the Pension Corporation; having StudentAid BC reconsider a decision which allowed continued funding to a student; and helping a family avoid eviction.
The office's work also resulted in Burnaby Youth Custody Services changing a policy that seizes personal funds and the education ministry refunding a fee to 1,302 non-practising teachers following a complaint.
It can investigate complaints involving any provincial ministry and board, Crown corporations, colleges and universities, schools and school boards, health authorities, local governments and self-governing professions. It also provides free, confidential and professional interpretation services in more than 180 languages.
“We’re here to serve the entire province, if people have not been successful in resolving their problems with the public agency and still feel they have not been treated fairly and reasonably, they can come to us,” said Ombudsperson Kim Carter. “While the majority of complaints are by telephone, mail or online, some people are more comfortable meeting face-to-face and I feel it’s important that this opportunity is available to people throughout the province.”
To meet with staff from the office, book an appointment at 1-800-567-3247.